Privacy Policy

Maiomb respects your privacy and is committed to handling your personal information responsibly.This Privacy Policy explains what information we collect, how we use it, how it may be shared, how long it is retained, and what happens when you delete your account. By using Maiomb, you acknowledge that your information will be handled as described in this policy and in accordance with applicable data protection laws.

Maiomb is a shopping marketplace product operated within the Hellena organization.Hellena provides management systems and operational services associated with Maiomb. Website: https://www.hellena.app Certain information relating to Maiomb orders and sales may be processed or stored in Hellena to support transaction management, business records, reporting, and analysis. References to "Maiomb", "Hellena", "we", "us", or "our" in this policy refer to the relevant service or organization responsible for the processing described in the applicable section.

Depending on how you use Maiomb, we may collect the following categories of information: Account information: Information you provide when creating or managing an account, such as your name, email address, phone number, date of birth where requested, and account preferences. Order and transaction information: Products purchased or sold, order details, quantities, prices, transaction status, and related order history. Delivery information: Delivery address, delivery instructions, contact details needed for delivery, and delivery location information you provide or that is necessary to fulfil an order. Communications and user - generated content: Messages exchanged between buyers and sellers, customer support communications, comments, reviews, ratings, and other content you submit through the service. Usage and interaction information: Browsing and visit history, product views, searches, interactions with products, and other activity within Maiomb, where collected. Technical information: Information such as device details, application diagnostics, logs, and usage events, where collected by our systems or service providers.

We may use information to: - Create and manage user accounts. - Display products and marketplace content. - Process and manage orders and sales. - Coordinate order acceptance, payment, and delivery. - Allow buyers and sellers to communicate. - Provide customer support and resolve disputes. - Detect fraud, abuse, security incidents, and misuse. - Maintain transaction records and business operations. - Understand marketplace activity and produce business reports. - Analyse product performance and user interactions. - Improve the functionality, reliability, and user experience of Maiomb. - Meet applicable legal, regulatory, and accounting obligations. We use personal information only where there is an applicable legal basis, such as providing the service, complying with legal obligations, pursuing legitimate interests, or obtaining consent where consent is required.

When you place an order, Maiomb may process the products ordered, order details, delivery address, contact information, and delivery location information necessary to fulfil the transaction. Relevant information may be shared with the seller, delivery personnel, or service providers involved in completing the order. Providing a delivery address or location for an order does not, by itself, mean that Maiomb continuously tracks your device's location.Any device - location access, if introduced, will be explained separately and requested where required.

Maiomb allows buyers and sellers to communicate through the platform's chat functionality. Messages and related information may be processed to deliver the messaging service, support transactions, investigate reports, resolve disputes, prevent fraud, and maintain platform security. Do not send passwords, payment card details, identity documents, or other sensitive information through chat unless a feature specifically requires it and provides appropriate safeguards. Messages may be retained for a limited period or as necessary for transaction management, safety, dispute resolution, or applicable legal obligations.

Maiomb and Hellena may analyse marketplace activity to understand sales trends, product performance, customer preferences, browsing patterns, and service usage. Depending on the information available and the applicable legal basis, analysis may involve order records, products purchased, browsing and visit history, product interactions, comments, reviews, and ratings. Where appropriate, information is aggregated or anonymized before being used for statistical analysis and business insights. We do not describe information as anonymous if it can still reasonably be linked to an identifiable person.Information that is merely pseudonymized remains subject to applicable personal data protection requirements.

We may share relevant information with: Sellers: Information needed to receive, accept, prepare, and fulfil orders. Delivery providers: Delivery addresses, contact details, and order information needed to deliver purchases. Payment providers: Information required to process or verify payments, where such providers are used. Hellena: Order and sales records, operational information, and other data needed to manage Maiomb and support legitimate business reporting and analysis. Technical and service providers: Hosting, infrastructure, security, analytics, communications, and other providers that help operate the service. Authorities and other parties: Where required by law, necessary to protect rights or safety, or needed to investigate fraud and unlawful activity. We do not authorize service providers to use personal information for unrelated purposes where such use is prohibited by applicable agreements or law.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law. Account information is handled according to the account deletion process described below. Certain order, sales, accounting, operational, and dispute records may be retained in Hellena after an account is deleted.Where these records are retained for historical reporting or subsequent analysis, identifying personal information is removed or the records are anonymized, as appropriate. Retention periods depend on the type of record, the purpose of processing, technical requirements, and applicable legal obligations.

You may request deletion of your Maiomb account through the account deletion feature, where available, or by contacting us through the official support channels published in the app or on our website. When an account deletion request is processed, personal account information that identifies the user is deleted from Maiomb's active account systems, subject to applicable legal requirements and any limited exceptions explained in this policy. Account deletion is distinct from the retention of historical transaction records.Certain order and sales records may continue to exist in Hellena, as described in the following section. We take steps to ensure that retained transaction records do not identify the deleted user when they are kept for analysis or historical reporting.

Maiomb and Hellena may retain records associated with orders and sales after a user's account has been deleted. These records are retained for purposes such as historical transaction reporting, business analysis, accounting, operational continuity, and service improvement. Before retained records are used for these purposes, identifying personal information is removed or the records are anonymized, as appropriate. Depending on the transaction, retained records may include details such as products ordered, quantities, prices, transaction dates, order status, and other non - identifying transaction information. These retained records may be used for subsequent analysis, statistical reporting, and understanding marketplace performance. We aim to ensure that records described as anonymized cannot reasonably be used to identify the person concerned.If information remains linkable to an individual, including through a separate identifier or additional data, it will be treated as personal information and handled in accordance with applicable law.

Data relating to purchases, browsing and visit history, product interactions, comments, and ratings may be used for analytics and service improvement, including model development or training where applicable and legally permitted. Where appropriate, we use aggregated or anonymized information for these purposes.Any use of identifiable personal information is subject to the applicable legal basis, transparency requirements, and consent requirements where relevant. Deleting your account does not necessarily reverse analyses already completed or remove the influence of information used in previously completed model training. Following account deletion, personal account information is deleted from active account systems as described above.Any remaining information in datasets, backups, or model - related systems is handled according to applicable law, relevant retention requirements, and our applicable deletion procedures. Information that has been irreversibly anonymized may be retained and used for statistical analysis because it can no longer reasonably identify you.

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure. No internet transmission, application, or storage system can be guaranteed to be completely secure.We therefore cannot promise absolute security, but we work to protect information in a manner appropriate to the nature of the data and the risks involved.

Depending on applicable law, you may have the right to: - Request access to personal information about you. - Request correction of inaccurate information. - Request deletion of personal information. - Object to or request restriction of certain processing. - Withdraw consent where processing is based on consent. - Request a copy of information where data portability applies. - Lodge a complaint with a competent data protection authority. These rights may be subject to legal exceptions, including obligations to retain certain transaction or accounting records. To exercise your rights, contact us through the official support channels published in Maiomb or on our website.

Maiomb is not intended for use by individuals who are not legally permitted to use the service under applicable law. We do not knowingly collect children's personal information without the required legal basis, authorization, or parental consent where applicable. If you believe a child has provided personal information in violation of applicable requirements, contact us through our official support channels so we can review the matter.

Maiomb may use third - party websites, services, or infrastructure to support functions such as hosting, payments, communications, analytics, or delivery. Those services may have their own privacy policies and practices. We encourage users to review the relevant policies when interacting with third - party services. This policy does not replace the privacy terms that apply directly to third - party services.

Depending on the infrastructure and service providers used, information may be processed or stored in locations outside the country in which you live. Where applicable, we take steps required by law to ensure that personal information receives appropriate protection when it is transferred or processed across borders.

We may update this Privacy Policy as Maiomb develops, our practices change, or legal requirements evolve. When changes are made, we will update the policy on the relevant website or within the app and revise the date below.Where required by law, we will provide additional notice or obtain consent.

If you have questions about this Privacy Policy, your personal information, or an account deletion request, contact us through the official support channels published on the Maiomb website or within the application. Website: https://maiomb.vercel.app/ For questions involving order or sales records managed through Hellena, please indicate that your request concerns Maiomb and Hellena so it can be directed to the appropriate team.